Frequent Asked Questions
Welcome to our Frequently Asked Questions section! Here, you'll find answers to the most common inquiries we receive. We aim to provide you with clear and helpful information to enhance your experience. If you have any other questions, feel free to reach out to us!
FAQ
A: We offer comprehensive tax services to keep your business compliant and stress-free. Our registered BAS Agent manages your business taxes and prepares all Business Activity Statements (BAS) for the ATO. For personal tax returns, we work closely with your accountant, providing detailed financial reports to ensure accurate and efficient returns. This integrated approach allows you to focus on growing your business while we handle your bookkeeping and compliance needs. For more details, visit the 'Services' section on our website.
A: We believe in transparent pricing that suits small and medium-sized businesses. Our monthly packages are tailored to your specific needs, so you only pay for what you use. Each package is customizable based on your business's complexity and transaction volume, providing predictable costs for easier budgeting and planning. Every package includes everything you need for effective financial planning and budgeting, with no extra charges for phone calls, enquiries, additional reports, or meetings. By eliminating hourly billing, we focus on managing your business's financial health and helping you succeed. Contact us today to discuss a tailored solution or visit the 'Services' section on our website.
A: Your information stays secure and stays in Australia.
We never offshore or subcontract any work—everything is handled directly by our qualified bookkeeper and BAS agent right here in Australia. We maintain strict security controls including advanced security software, work exclusively with major accounting platforms that use bank-level security protocols, and ensure all data is backed up in secure locations.
Access to your information is strictly limited to our bookkeeper and BAS agent only. No third parties, no overseas processing, no exceptions.
A: We work with all the leading accounting platforms to meet your business needs.
We are certified partners with MYOB, Xero, QuickBooks, and FreshBooks, so you can continue using the software that works best for your business. We also integrate seamlessly with popular business tools including Acuity, Calendly, Stripe, PayPal, and Shopify.
Our team stays current with emerging technologies through ongoing training, ensuring you always receive accurate, efficient service that helps your business grow.
A: We primarily operate from our private office to keep overheads low and pass the savings on to you. We value face-to-face meetings and offer quarterly onsite visits or additional visits as needed. Between visits, we maintain clear communication through phone, email, and video calls to meet your bookkeeping needs efficiently. This flexible approach ensures high-quality, personalized service while keeping costs manageable.
A: Booking your first consultation is simple. Visit our website and click on the 'Book a Free Assessment' button or go to the 'Contact Us' section. Provide your details and preferred meeting time, and we'll confirm your appointment. We can meet online via Zoom or in person at your office or a public location. This initial consultation helps us understand your bookkeeping needs and tailor a package for your business.
A: Our founder, Blanca, brings over 20 years of experience in Australia and holds a Certificate IV in Bookkeeping. She is a Member in Practice of the Institute of Certified Bookkeepers in Australia and has over 10 years of experience as an independent bookkeeper in Melbourne and Adelaide. Blanca is certified in all major accounting software platforms and is fluent in both English and Spanish. For BAS services, we partner with Kelly Berger (Registered BAS Agent No. 24752094) to ensure compliance with Australian legislation. Blanca also holds a Bachelor's Degree in Business Management and a Master's Degree in Human Resources from Swinburne University. For more details, visit the 'Meet the Team' section on our website.
A:Yes we do!. Blanca is fluent in English having being in Australia for 20 years and is native Spanish speaker and she will be more than happy to help your business in Australia.
Definitivamente, Blanca ha vivido en Australia por más de 20 años y es completamente bilingüe. Le dará mucho gusto platicar contigo para ver como podemos apoyar a tu negocio. Para más información visita https://www.streambusinessconsulting.com.au/es